Privacy Policy

Introduction

Auvella Club, operated by KINGSNAKE MARKETING LLC, operates the website auvellaclub.com, including its related digital products, membership programs, content, features, tools, and services (collectively, the “Services”).

Auvella Club is an online destination offering digital ebooks, downloadable printables, educational resources, and membership-based benefits designed to make knowledge, inspiration, and practical information more accessible.

Our online store is powered by Shopify, which provides ecommerce technology that enables us to offer our Services.

This Privacy Policy explains how we collect, use, process, store, and disclose personal information when you visit our website, purchase digital products, enroll in the Auvella VIP Club membership program, access downloadable materials, or otherwise communicate with us.

We are committed to handling personal information responsibly and transparently, in accordance with applicable privacy and data protection laws.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will govern those matters.

Please review this Privacy Policy carefully to understand our data practices and your available rights.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be associated with an individual.

Depending on how you interact with our Services, we may collect and process the following categories of information.

Contact Information

Information you provide when creating an account, placing an order, enrolling in a membership, or contacting our support team, including:

• Full name.

• Email address.

• Telephone number, when provided.

• Billing address.

• Country or region of residence.

• Other contact details voluntarily supplied.

Auvella Club sells exclusively digital products. No physical shipping address is required for product delivery. Billing or address information may nevertheless be collected when necessary for payment verification, tax compliance, fraud prevention, or other legitimate business purposes.

Payment and Transaction Information

When you purchase digital content or enroll in a paid membership, we and our authorized payment service providers may process information such as:

• Payment method and relevant payment identifiers.

• Billing details.

• Transaction amounts and currency.

• Purchase dates and order references.

• Payment confirmation and transaction status.

• Refunds, failed payments, and payment disputes.

• Information necessary to process recurring membership charges.

Payment card information is handled through payment processing services and according to their applicable security requirements.

We do not require customers to send complete payment card credentials through ordinary customer support emails.

Account Information

If you create a customer account, we may collect:

• Account identification details.

• Login credentials or authentication information.

• Customer preferences.

• Account settings.

• Digital purchase history.

• Membership and subscription information.

Purchase and Digital Product Information

We may collect information relating to your interactions with our digital store, including:

• Ebooks, printables, and other digital resources purchased.

• Products viewed or added to your cart.

• Digital download and access information, where available.

• Order confirmations and purchase history.

• Promotional discounts applied.

• Customer service requests relating to digital products.

Auvella VIP Club Membership Information

If you enroll in the Auvella VIP Club, we may process additional information necessary to manage your subscription, including:

• Membership enrollment and authorization records.

• Membership status.

• Subscription start date.

• Applicable membership pricing.

• Recurring billing schedule.

• Payment and renewal history.

• Membership benefits and eligibility.

• Subscription changes.

• Cancellation requests and confirmations.

This information helps us provide membership benefits, process authorized recurring payments, and respond to subscription-related inquiries.

Customer Communications

We collect information you voluntarily provide when contacting us through email, contact forms, or other available customer service channels.

This may include questions concerning product downloads, purchases, digital access, membership benefits, payments, and cancellation requests.

Device and Usage Information

When you access our website, certain technical information may be collected automatically, including:

• IP address.

• Device type.

• Browser type and version.

• Operating system.

• Approximate geographic location derived from technical information.

• Pages visited and navigation activity.

• Referral sources.

• Website interaction data.

• Cookies and similar technology identifiers.

This information helps us operate, secure, analyze, and improve the website.

2. Sources of Personal Information

We may collect personal information through several sources.

Directly From You

When you place an order, create an account, enroll in a membership, submit a form, or contact customer support.

Automatically Through Website Technology

When you browse our website or interact with its features, including through cookies, analytics tools, and similar technologies.

From Service Providers

When payment processors, ecommerce platforms, subscription-management systems, digital delivery services, or customer support providers process information on our behalf.

From Business and Advertising Partners

When legally permitted, we may receive information from advertising, analytics, and marketing services that help us understand website activity and improve customer experiences.

3. How We Use Your Personal Information

We use personal information for legitimate business purposes and in accordance with applicable legal requirements.

Processing Digital Product Orders

We process information to:

• Confirm and complete purchases.

• Process authorized payments.

• Deliver digital ebooks, printables, and downloadable resources.

• Provide electronic purchase confirmations.

• Facilitate access to purchased materials.

• Resolve download or product access issues.

• Process eligible refunds and payment corrections.

• Maintain accurate transaction records.

All Auvella Club products are delivered digitally. We do not use customer information to arrange physical product shipments.

Managing Auvella VIP Club Memberships

We use relevant information to administer our VIP membership program.

This includes:

• Recording membership enrollment.

• Providing eligible member-only pricing.

• Managing access to exclusive digital content.

• Supporting early access to selected digital releases.

• Providing membership offers and benefits.

• Processing authorized recurring membership payments.

• Sending subscription and billing communications.

• Managing membership changes and cancellations.

• Maintaining records of subscription authorization and related transactions.

The standard Auvella VIP Club membership costs $39.95 per month, automatically renewing until canceled, as described in our Terms of Service and disclosed during enrollment.

Our privacy practices concerning membership information are intended to support the administration of subscriptions that customers have affirmatively authorized.

Improving Our Website and Services

We may analyze website activity, purchase trends, customer preferences, and service interactions to:

• Improve navigation and website functionality.

• Develop and improve digital products.

• Identify technical problems.

• Understand customer interests.

• Improve digital delivery processes.

• Enhance customer support.

• Refine product recommendations and the overall shopping experience.

Marketing and Promotional Communications

Where permitted by applicable law and subject to required consent, we may use contact or interaction information to communicate about:

• New ebook releases.

• New printable collections.

• Special product offers.

• Auvella VIP Club benefits.

• Exclusive promotions.

• Relevant digital content and educational resources.

We may also use authorized advertising and analytics technologies to measure campaign effectiveness and display relevant advertisements on third-party platforms.

Customers may unsubscribe from promotional emails using the unsubscribe link included in applicable communications.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications.

Security and Fraud Prevention

We may use information to:

• Detect suspicious transactions.

• Verify payment activity.

• Prevent unauthorized account access.

• Investigate potentially fraudulent conduct.

• Protect customer accounts.

• Maintain the security and integrity of our Services.

• Address payment disputes and chargeback-related inquiries.

Customer Service

We process information necessary to respond to inquiries concerning:

• Digital orders.

• Ebook downloads.

• Printable files.

• Account access.

• Membership benefits.

• Recurring billing.

• Subscription cancellation.

• Refund requests.

Customer support inquiries can be directed to:

support@auvellaclub.com

Legal and Regulatory Compliance

We may process, retain, or disclose information when reasonably necessary to comply with applicable laws, tax requirements, accounting obligations, payment processing regulations, valid legal requests, or the enforcement of our Terms of Service and related policies.

4. Legal Bases for Processing Personal Information

Where applicable privacy laws require a legal basis for processing personal information, we rely on one or more of the following grounds:

Performance of a Contract

Processing necessary to complete purchases, deliver digital content, administer memberships, process authorized payments, and provide requested Services.

Legitimate Business Interests

Processing reasonably necessary to maintain security, prevent fraud, improve our Services, and operate our business, subject to applicable legal requirements and individuals' rights.

Legal Obligations

Processing necessary to comply with tax, accounting, consumer protection, financial, regulatory, or other legal requirements.

Consent

Processing based on your consent where required, including certain marketing communications, advertising technologies, and non-essential cookies.

Where processing relies on consent, you may withdraw that consent through available mechanisms, subject to applicable law. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

5. How We Share Personal Information

We may share personal information with trusted third parties when necessary to provide our Services, administer the Auvella VIP Club, fulfill legal obligations, or support legitimate business operations.

These parties may include:

Shopify and Ecommerce Service Providers

Our store uses Shopify to support ecommerce operations, including website functionality, order management, customer accounts, and related services.

Payment Processing Providers

We may share necessary transaction, billing, and payment information with authorized payment processors, merchant service providers, acquiring banks, and payment security services.

This enables secure payment processing, recurring membership billing, fraud prevention, refunds, and transaction management.

Subscription and Membership Service Providers

We may share relevant information with providers that support membership administration, recurring billing, account management, and subscription cancellations.

Digital Content Delivery Providers

Information may be processed by providers responsible for delivering ebooks, downloadable files, printables, or access instructions to customers.

Customer Support Providers

We may use customer service technologies and service providers to manage inquiries, resolve issues, and support our customers.

Analytics and Advertising Partners

Where permitted by applicable law and subject to applicable privacy choices, information may be shared with analytics and advertising partners to measure website performance and support marketing activities.

Legal and Regulatory Authorities

We may disclose information where legally required or reasonably necessary to comply with applicable law, respond to valid legal processes, or protect legal rights.

Business Transfers

Information may be transferred or disclosed in connection with a legitimate merger, acquisition, restructuring, financing transaction, or sale of business assets, subject to applicable laws.

Service providers may process information under their own applicable privacy notices and contractual obligations.

6. Relationship With Shopify

Auvella Club is powered by Shopify.

Shopify collects and processes certain information about access to and use of our store to provide ecommerce functionality, maintain platform security, and support available platform services.

Information submitted through our website may be processed by Shopify and other authorized providers, including providers located outside your country of residence.

Certain Shopify features may involve data processing beyond activities conducted directly by Auvella Club.

For additional information about Shopify's privacy practices, please review:

https://privacy.shopify.com/en

Depending on your location and applicable privacy laws, you may also have rights relating to information processed by Shopify.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies for purposes such as:

• Maintaining website functionality.

• Supporting shopping cart and checkout processes.

• Remembering customer preferences.

• Improving website performance.

• Understanding visitor interactions.

• Detecting fraudulent activity.

• Measuring advertising effectiveness.

• Supporting relevant promotional content.

Some cookies are necessary for the operation of our Services, while others may be used for analytics, personalization, or advertising.

Where required by law, non-essential technologies will be subject to applicable consent and preference controls.

Customers may also manage certain cookies through their browser settings.

Disabling particular cookies may affect website features or functionality.

8. Targeted Advertising and Privacy Choices

We may use advertising and analytics services to understand the effectiveness of our marketing and present relevant product information.

Depending on applicable law, certain disclosures or uses of personal information for cross-context behavioral advertising may be classified as “sharing” or “selling” personal information, even where no traditional monetary sale occurs.

Customers in certain jurisdictions may have the right to opt out of these activities.

Where applicable, privacy choices may be available through our website, Shopify-supported privacy controls, or by contacting us.

We will process qualifying requests and recognized privacy preference signals, including Global Privacy Control signals where required by law and supported by the applicable technology.

For information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

We do not knowingly sell or share the personal information of children under 16 for targeted advertising.

9. Third-Party Websites and Services

Our Site may contain links to third-party websites or services.

These services operate independently and may have privacy policies and terms different from ours.

We encourage customers to review the privacy practices of third-party websites before providing personal information.

Auvella Club is not responsible for independent third-party privacy practices beyond the responsibilities imposed on us by applicable law.

10. Children's Privacy

Our Services are intended for adults.

Customers must be at least 18 years old or have reached the applicable age of majority to make purchases or enroll in a paid membership.

We do not knowingly collect personal information directly from children for the purpose of providing paid ecommerce or membership services.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

Parents or legal guardians may contact us at support@auvellaclub.com with relevant concerns.

11. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include access controls, secure payment processing services, authentication systems, and other appropriate security practices.

However, no electronic transmission, online platform, or data storage system can be guaranteed to be completely secure.

Customers should maintain the confidentiality of their account credentials and avoid transmitting sensitive payment details through unsecured communication channels.

If you suspect unauthorized access to your account or misuse of your information, please contact our support team.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal obligations.

Retention periods depend on the type of information and the reason it was collected.

For example, information may be retained when necessary to:

• Maintain customer accounts.

• Provide access to digital purchases.

• Administer active subscriptions.

• Maintain recurring billing authorization records.

• Process refunds or cancellations.

• Maintain transaction and accounting records.

• Resolve payment disputes.

• Prevent fraud.

• Comply with applicable laws.

• Establish, exercise, or defend legal claims.

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise manage it in accordance with applicable law and our data retention practices.

13. Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request information about the personal data we maintain or process about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of personal information, subject to applicable legal exceptions and retention obligations.

Right to Data Portability

Where applicable, you may request a copy of certain information in a portable format.

Right to Restrict or Object to Processing

You may have the right to request restrictions on certain processing activities or object to processing conducted on specified legal grounds.

Right to Withdraw Consent

Where we rely on consent, you may withdraw it, subject to applicable limitations.

Right to Opt Out of Certain Advertising Practices

Depending on your jurisdiction, you may request to opt out of qualifying targeted advertising or data-sharing activities.

Right to Appeal or Submit a Complaint

Where applicable, you may appeal certain decisions concerning privacy requests or submit complaints to the appropriate data protection authority.

To submit a privacy request, contact:

support@auvellaclub.com

We may request information reasonably necessary to verify your identity before completing a request.

We will respond within the timeframes required by applicable law.

We will not discriminate against customers for exercising legally protected privacy rights.

14. Managing Marketing Communications

Customers may choose whether to receive promotional communications where applicable consent or preference options are available.

Promotional emails may include information about new ebooks, printables, membership offers, exclusive releases, and special discounts.

You may unsubscribe from promotional emails using the unsubscribe instructions provided in those messages.

Opting out of marketing does not prevent us from sending communications necessary to fulfill purchases or administer an active membership, such as:

• Order confirmations.

• Digital delivery information.

• Payment confirmations.

• Subscription billing notifications.

• Membership renewal notices.

• Cancellation confirmations.

• Security-related communications.

• Customer support responses.

15. International Data Transfers

Auvella Club operates through ecommerce, payment processing, and technology services that may process information in multiple countries.

Personal information may therefore be transferred, stored, or processed outside the country in which a customer resides.

Where required by applicable data protection laws, we use or rely on recognized legal mechanisms intended to protect international transfers.

For transfers subject to European Economic Area or United Kingdom data protection requirements, these may include applicable adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms, as appropriate.

16. Digital Products and Customer Information

Auvella Club exclusively provides digital products and membership-based digital services.

Products may include downloadable ebooks, PDFs, printable resources, educational guides, and access to qualifying digital collections.

Customer information collected during purchase is used to process orders, provide digital access, communicate essential information, and administer applicable membership services.

No physical product fulfillment or residential delivery is associated with purchases made through Auvella Club.

We may request billing information when necessary for legitimate payment, tax, identity verification, security, or compliance purposes.

Customers should ensure that the email address provided during checkout is accurate, as it may be used to deliver access instructions and other essential communications.

17. Auvella VIP Club Privacy and Subscription Management

Auvella VIP Club is a paid subscription service offering selected digital benefits, including member pricing, exclusive content, special offers, and early access to qualifying releases.

To operate this program, we process information necessary to manage authorized memberships and their related benefits.

This may include records of enrollment, subscription authorization, applicable fees, billing schedules, recurring payment transactions, and cancellation requests.

The standard membership fee is $39.95 per month, automatically renewing until canceled.

Customers may request cancellation through our Membership Cancellation page:

https://auvellaclub.com/pages/membership-cancellation

They may also contact:

support@auvellaclub.com

Information reasonably necessary to document authorized subscription transactions, process cancellation requests, comply with applicable requirements, or resolve payment disputes may be retained as permitted or required by law.

Additional information about membership conditions, billing, and cancellation is available in our Terms of Service.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business operations, Services, data processing practices, technologies, or applicable legal obligations.

Updated versions will be published on this website.

Where required by applicable law, we will provide additional notice of material changes affecting how personal information is processed.

Your continued use of the Services after an update is subject to applicable law and does not replace consent where consent is legally required.

19. Contact Information

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns regarding how your personal information is handled, please contact:

Auvella Club

Operated by KINGSNAKE MARKETING LLC

Website: https://auvellaclub.com

Customer Support and Privacy Inquiries: support@auvellaclub.com

Membership Cancellation: https://auvellaclub.com/pages/membership-cancellation

We are committed to responsible data practices, clear communication, and a secure and transparent digital shopping experience.

Auvella Club — Discover More. Learn More. Live Better.