Refund Policy

Our Digital Products & Refund Policy

At Auvella Club, we are committed to offering thoughtfully curated digital ebooks, printables, educational resources, and exclusive membership benefits designed to make knowledge and inspiration more accessible.

Because our products are delivered electronically and can be accessed, downloaded, or saved immediately after purchase, all digital product sales are considered final once access has been provided, except where a refund is required by applicable law or expressly provided under this policy.

We encourage customers to carefully review product descriptions, digital delivery information, and membership terms before completing a purchase.

This Refund Policy applies to purchases and memberships made through auvellaclub.com, operated by KINGSNAKE MARKETING LLC.

1. Digital Products — All Sales Final

Auvella Club exclusively sells digital products, including:

• Digital ebooks and educational guides.

• Downloadable PDFs and reading materials.

• Digital cookbooks and recipe collections.

• Religion, faith, and spirituality resources.

• Wellness, lifestyle, and personal development materials.

• Printable worksheets, planners, and other downloadable resources.

All products are delivered digitally. No physical books, printed materials, or packages are shipped to customers.

Digital purchases are generally non-refundable once the purchased content or access instructions have been made available to the customer.

This policy reflects the nature of digital products, which may be accessed, saved, copied, or downloaded after delivery and cannot be physically returned.

We do not ordinarily provide refunds for:

• A change of mind after receiving access to purchased digital content.

• Purchasing a digital product without reviewing its description.

• Expecting a physical or printed product when the listing clearly identifies digital delivery.

• No longer needing or wanting the purchased material.

• Personal preferences concerning the style, subject matter, or presentation of content that was accurately described before purchase.

• Failure to download an available product when valid access instructions have already been provided.

This policy does not restrict any statutory refund, cancellation, or digital content rights that cannot lawfully be excluded.

2. Digital Delivery and Access

Digital products are made available electronically following successful payment confirmation.

Depending on the product and delivery system, customers may receive:

• A digital download link by email.

• Access through the order confirmation page.

• Access to a customer account or digital library.

• Electronic instructions for obtaining purchased materials.

Customers are responsible for providing an accurate email address and checking their inbox, spam, or promotional folders for delivery communications.

If you experience difficulty accessing a purchased product, please contact:

support@auvellaclub.com

Our support team will assist with locating your purchase, verifying the transaction, and resolving eligible delivery or access issues.

If purchased content cannot be delivered or made available as agreed, we will provide an appropriate remedy, which may include correcting access, replacing an unavailable file, or issuing a refund where required by applicable law or appropriate under the circumstances.

3. Auvella VIP Club Membership

The Auvella VIP Club is a paid digital membership program offering exclusive purchasing advantages and selected content benefits.

Membership benefits may include:

• Exclusive promotional prices on eligible digital products.

• Access to selected members-only ebooks and printables.

• Early access to new digital releases.

• Special promotional offers and product bundles.

• Additional exclusive resources and membership benefits.

The standard Auvella VIP Club membership fee is:

$39.95 USD per month

Membership automatically renews at the disclosed monthly billing interval until canceled.

The initial charge date, any introductory terms, and subsequent billing schedule are disclosed before enrollment.

Customers must affirmatively authorize the recurring membership charges before their subscription is activated.

4. VIP Membership Fees and Refund Eligibility

Membership fees for an active billing period are generally non-refundable once the membership has been activated and its benefits have been made available, except where required by applicable law or otherwise provided under this policy.

This is particularly relevant when a member has already used exclusive membership benefits, including purchasing digital products at reduced VIP prices.

Auvella VIP Club provides access to membership advantages during the applicable billing period. The membership fee is not calculated solely according to the number of ebooks purchased, downloaded, or accessed.

Accordingly:

• Previously processed and properly authorized membership charges are not ordinarily refunded merely because a member later chooses to cancel.

• Membership fees are generally not prorated for unused days remaining in the current billing period.

• Choosing not to use additional benefits does not ordinarily entitle a member to a partial refund.

• Using an exclusive VIP purchasing benefit does not create a right to reverse the associated membership charge.

• Canceling a membership stops future renewals but does not automatically reverse an already completed billing transaction.

Requests involving unauthorized charges, billing errors, failure to provide purchased services, or applicable statutory cancellation rights will be reviewed separately and remedied as required.

5. VIP Promotional Pricing and Membership Benefits

Certain digital products may be offered at different prices depending on whether the customer purchases as a guest or enrolls in the Auvella VIP Club.

For example:

Regular Guest Price: $29.00

VIP Member Price: $4.97

VIP Membership: $39.95/month

In this example, the discounted product price is an exclusive benefit associated with the paid VIP membership.

When enrolling for VIP pricing, the customer purchases the eligible digital product at its disclosed promotional price and separately agrees to the recurring membership fee under the terms presented during checkout.

If the first membership payment is charged at the time of purchase, both charges are included in the amount due at checkout. If the first membership payment is scheduled for a later date, that date and the applicable amount must be disclosed and authorized before enrollment.

Once a customer has received and used VIP pricing or other membership benefits, a subsequent cancellation request does not ordinarily entitle the customer to a refund of the membership fee for the current billing period.

The customer remains free to cancel future subscription renewals at any time.

Membership cancellation does not retroactively change the agreed purchase price of previously completed product orders.

Customers who do not wish to enroll in the recurring membership may purchase eligible products at the displayed Guest Price where that option is available.

Any mandatory refund or cancellation rights under applicable law remain unaffected.

6. Membership Cancellation

You may cancel your Auvella VIP Club membership at any time.

To cancel your membership, visit:

https://auvellaclub.com/pages/membership-cancellation

You may also contact our customer support team:

support@auvellaclub.com

When a membership is canceled:

• Future automatic membership renewals will be stopped once cancellation takes effect.

• No additional renewal charges will be processed after the effective cancellation, except where legally permitted for a payment obligation already validly incurred.

• The current paid membership period will ordinarily remain active until its scheduled expiration.

• Previously authorized and completed membership charges are not automatically refunded.

• Previously completed purchases made using VIP pricing remain subject to the applicable digital product terms.

Cancellation is available at any time, including during the first month of membership.

However, canceling during a paid billing period does not ordinarily entitle the member to a refund for that period, particularly when membership benefits have already been provided or used.

No separate cancellation penalty is charged.

Customers should submit their cancellation before the next scheduled renewal to avoid future charges.

If an additional renewal payment is processed after a valid and effective cancellation, please contact customer support so the transaction can be investigated and corrected.

7. Digital Content and Membership Benefits After Cancellation

Canceling an Auvella VIP Club membership does not automatically revoke access to digital products separately purchased under a valid individual product license.

Purchased ebooks and printables remain subject to their applicable access conditions and licensing terms.

Membership-specific benefits, including exclusive content access, member pricing, and promotional privileges, may remain available through the end of the current paid billing period.

After the membership expires, access to members-only resources and benefits may end.

Content that was exclusively licensed for use during an active membership may no longer be accessible after expiration.

Membership cancellation does not require customers to return previously purchased digital products.

8. Duplicate Charges, Billing Errors, and Unauthorized Transactions

We recognize that billing mistakes and technical issues can occasionally occur.

Customers should contact us if they believe they have experienced:

• Duplicate charges for the same transaction.

• An incorrect membership billing amount.

• A payment processed after a valid cancellation.

• An unauthorized transaction.

• A technical error resulting in an unintended charge.

• A failure to provide the digital product or membership benefits purchased.

Please email support@auvellaclub.com with your order information and a description of the issue.

We will investigate the transaction and, where appropriate or legally required, correct the error or refund the affected amount.

Our standard no-refund policy does not apply to charges that must be refunded or otherwise remedied under applicable law.

9. Incorrect, Defective, or Inaccessible Digital Products

We aim to provide accurate product descriptions and functional digital files.

If you receive the wrong product, encounter a corrupted file, or experience a genuine technical issue preventing access to purchased content, please contact our customer support team.

When contacting us, include:

• Your full name.

• Your order number.

• The email address used during purchase.

• A brief description of the problem.

• A screenshot of any relevant error message, if available.

Depending on the circumstances, we may provide:

• A corrected digital file.

• A replacement download link.

• Updated access instructions.

• Assistance with compatible file formats.

• An appropriate refund or other remedy when required by law or when the issue cannot reasonably be resolved.

Digital content that is not as described or does not conform to applicable legal requirements remains subject to mandatory consumer protection rights.

10. Consumer Rights and Applicable Legal Exceptions

Our refund and cancellation policies are intended to operate consistently with applicable consumer protection laws.

Certain jurisdictions provide mandatory rights concerning digital purchases, recurring subscriptions, defective digital content, or distance-selling transactions.

For example, customers in some jurisdictions may have statutory withdrawal or cancellation rights during a specified period.

Where legally permitted, customers purchasing immediately accessible digital content may expressly agree to immediate delivery and acknowledge that doing so may result in the loss of an otherwise applicable withdrawal right.

Any such loss of withdrawal rights applies only when the relevant legal conditions have been satisfied, including any required express consent, acknowledgment, and confirmation.

Membership subscriptions may be subject to different legal requirements from individual digital content purchases.

Where a legally required withdrawal or refund right applies to a subscription, it will be honored in accordance with the applicable rules, including any lawful adjustments for services already provided.

Nothing in this policy limits, excludes, or overrides consumer rights that cannot lawfully be waived.

11. How to Request a Refund Review

Although digital product purchases and active membership periods are generally non-refundable under the conditions outlined above, customers may contact us to request a review of an eligible issue.

Please send an email to:

support@auvellaclub.com

Suggested Subject: Refund Review Request — [Order Number]

Please provide:

1. Your full name.

2. Your order number or relevant transaction reference.

3. The email address associated with your purchase.

4. A brief explanation of the issue.

5. Supporting information or screenshots, where relevant.

Our customer support team will review the request and respond with information about the available resolution.

Submitting a request does not automatically guarantee a refund. Each request will be evaluated under this policy and any applicable legal requirements.

12. Approved Refunds and Processing Times

If a refund is approved, it will ordinarily be issued to the original payment method used for the transaction.

We aim to initiate approved refunds promptly, generally within 5–7 business days, subject to applicable legal deadlines.

The time required for the refunded amount to appear on your account may vary according to your bank, card issuer, or payment provider.

Customers experiencing delays after confirmation of an approved refund may contact our support team for assistance.

We do not charge a separate fee for processing an approved refund.

13. No Physical Returns or Shipping

Auvella Club sells exclusively digital products.

There are no physical product returns, return shipping labels, warehouse inspections, or mailed merchandise associated with purchases on our website.

Ebooks, PDFs, printables, and other digital resources are delivered electronically.

Customers who wish to print eligible materials may do so independently for personal use, subject to the applicable digital content license.

Auvella Club does not provide physical printing, binding, or residential shipping as part of its digital product fulfillment.

14. Policy Transparency and Customer Responsibilities

We encourage customers to review all available product and membership information before purchasing.

This includes:

• Whether a product is delivered digitally.

• The applicable product price.

• Whether a promotional price requires VIP membership enrollment.

• The recurring VIP membership fee.

• The timing of the initial membership charge.

• The automatic renewal frequency.

• Membership cancellation procedures.

• The refund terms applicable to the transaction.

Purchases and subscription enrollments are subject to the terms disclosed and accepted during the relevant checkout process, together with any mandatory consumer rights.

Auvella Club is committed to providing clear information about its digital products and membership program.

15. Contact Information

For questions about digital purchases, membership billing, refunds, cancellation, or product access, contact:

Auvella Club

Operated by KINGSNAKE MARKETING LLC

Website: https://auvellaclub.com

Customer Support Email: support@auvellaclub.com

Membership Cancellation: https://auvellaclub.com/pages/membership-cancellation

We are committed to addressing legitimate customer concerns, providing accessible support, and maintaining a transparent digital shopping experience.

Auvella Club — Discover More. Learn More. Live Better.